An Evolution of the Unified Communications Market

An Evolution of the Unified Communications Market

Steadily increasing in recent years despite some recurring brake (complexity, resistance to change, cost models, etc.), unified communications came in a new era in the development of WebRTC technology and UCaaS (Unified Communications as a Service).

For many years, unified communications solution publishers have been trying to create simple, accessible tools from any terminal (fixed or portable). The goal is to be able to start a discussion from their office and to pursue it in another place while inviting other participants and possibly migrating from a video exchange to a voice communication.

Unified communications solutions are a reality and are open to all organizations that want to take the trouble to rethink their tools!

However, this ideal use is far from being a reality in the professional world. Employees may be confronted with problems of heterogeneity of tools, but also of interoperability. In the latter case, the fact of not possessing the same system as his interlocutor constitutes a real problem. Unified communications are then not exploited as they should. The risk is that employees use them only from time to time or turn to unsecured mass communication media. This should not happen if the accompaniment to change has been well done. This is the challenge of addressing experts with real experience of collaboration tools for installation and with technical skills that allow them to control the base and network.

An evolution of the market

The unified communications market continues to mature and is now mature. The concentration of telecom players, but also the emergence of “heavyweight” players in the industry (such as Cisco Microsoft and ezTalks), contributed to the emergence of high-quality solutions. The unified communications tools are free of the recurring problems encountered up to now and can accommodate thousands of users.

The advent of the UCaaS now brings answers in terms of ease of deployment and operation of unified communications solutions. By opting for the cloud, a company can integrate flexible tools that are tailored to its needs while anticipating the costs of deployment. The upcoming boom in this market will benefit both cloud service providers (operators, integrators) and unified communications software vendors.

This very favorable conjuncture is also to be attributed to WebRTC technologies. Forgotten complex tools with interoperability problems, now offers a standardized web browser as a collaborative tool. The possibilities are more interesting since the user can now contact (audio or video) with his interlocutor via the page of the company site without having to call a phone number for example. The fact that this type of tool can be used from any fixed or mobile terminal (smartphone, tablet) is already revolutionizing the way we communicate and will become widespread in the years to come.

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